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| Shipping |
Ordering & Payment |
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| Security & Privacy |
Returns |
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When will my order ship?
- Once you place an order, it will be confirmed within one business day. Our typical
shipping time is next day on in-stock merchandise. To check the status of your
order, click on "MY ACCOUNT" link on the right side of this page.
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What are your shipping options?
- Rates for shipping are calculated based on the weight of your package, your location and
the speed of delivery. Shipping costs are automatically calculated for you in your
shopping cart as you place your order. We're continually trying to find ways of decreasing
the cost of shipping and handling so we can pass these savings on to our customers.
At BeautyJunky.com, we ship all products via UPS to the 50 United States. UPS ground
shipping takes 1-7 business days to arrive once it leaves our warehouse in Costa Mesa,
California. Next Day, 2nd Day and 3 Day Select (where available) will
arrive on the next business day, 2nd business day and 3rd business
day, respectively, from the date shipped. We also offer FREE ground shipping on all orders
of $100 or more. When your order ships, you will receive a shipping confirmation email
with a tracking number and you can use to track your order at www.ups.com.
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Do you offer rush delivery?
- Yes. For an additional charge, you may UPS Next Day, 2nd Day and 3 Day Select
(where available). The package will arrive on the next business day, 2nd
business day and 3rd business day, respectively, from the date shipped.
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Do you ship internationally?
- BeautyJunky.com currently ships only in the United States.
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Is my order secure?
- We definitely understand this concern with shopping online. BeautyJunky.com is committed
to the complete privacy and security of your personal information. BeautyJunky.com
utilizes a number of encryption and security devices to make your shopping experience a
safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your
information before it is sent over the Internet. All of your personally identifiable data
is private and is never shared with or bought by any outside organization. We advise all
of our users to protect their credit card number by never sending that number (or your
BeautyJunky.com password) via email. Our Customer Service representatives will never ask
you for this vital information.
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What is your privacy policy?
- BeautyJunky.com is committed to the complete privacy and security of your shopping
experience. No outside firm or entity will be able to view your account information, your
purchasing history, or your credit card number. Your personal information will not be
sold, and you can withdraw your name and close your account at any time.
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How do I contact you?
- Please click here to contact us 24hrs a day, 7 days
aweek. Alternately, you call our Customer Service at 877-777-2456. We are
open 7 days week from 8AM to 8PM Pacific Time. Our in-store customer service people are
happy to assist you with any questions.
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When will my credit card be charged?
- Your credit card will be charged at the time the order is made.
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Do you accept checks or money orders?
- We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD,
AMERICAN EXPRESS and DISCOVER.
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Will I pay sales tax?
- Orders shipping to addresses in California are subject to California state sales tax.
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Can I make changes to my order?
- Orders are processed when received. To make a change, please call our store at
877-777-2456 as soon as possible. Every effort will be made to accommodate your request.
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What is your return policy?
- Your 100% satisfaction is our goal. If you are not happy with any purchase we will
exchange it or refund your money.
- We will refund you the price of the unopened product(s) upon receiving the item(s).
Items must be received in a resalable condition.
- Damaged items will be replaced with an identical product.
- Items received as a gift (paid for by someone other than you) can be exchanged or
returned for a store credit.
- We do not accept returns on sale items. All sales are final.
- Please contact our store at 877-777-2456 or email us at customer@beautyjunky.com within 30 days of
receiving your order to let us know you will be making a return before sending anything
back. Address all returns to:
BeautyJunky.com
283-D East 17th st
Costa Mesa, CA 92627
Please send your return package via UPS or Parcel Post insured. Insurance protects you in
case the items are damaged or lost in transit. Carefully package the items in the original
shipping box or any suitable shipping carton using plenty of padding material to protect
the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way
you received them. Whenever possible, use the same packaging that was used to ship the
items to you. Items must be received in new / resalable condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item
to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Exchanging an item at BeautyJunky.com: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to BeautyJunky.com. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.
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